Customer Experience Teller: Digital Banking & Service

M&T Bank; Owings Mills (MD); Presencial; USD 26.000 - 40.000; Jornada completa

Descripción de la vacante

M&T Bank is seeking a customer service-focused associate in Owings Mills, MD to deliver differentiated experiences at the branch. You will guide customers through digital demos, handle transactions, and address issues with empathy and accuracy.

The role emphasizes lobby presence, compliance, and collaboration with banking partners to resolve needs while maintaining strong risk controls and brand representation.

Formación

• High school diploma or equivalent (GED) and minimum of 6 months customer service experience
• Proven verbal communication skills
• Proven interpersonal skills
• Proven ability to demonstrated exceptional customer service
• Well-organized
• Proven time management skills
• Proven prioritization skills
• Proficient with internet user-level technology

Responsabilidades

• Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
• Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer's identified needs.
• Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer's immediate need.
• Accurately balance and process customer transactions efficiently following Bank Policy.
• Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.
• Transition identified sales opportunity and provide introduction to appropriate banking partner.
• Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).
• Process customer/account maintenance accurately.
• Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities).
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Conocimientos

Verbal communication

Interpersonal skills

Exceptional customer service

Time management

Organization

Internet proficiency

Educación

High school diploma or GED

6 months customer service experience

Bilingual based on branch needs

Descripción del empleo

M&T Bank is seeking a customer service-focused associate in Owings Mills, MD to deliver differentiated experiences at the branch. You will guide customers through digital demos, handle transactions, and address issues with empathy and accuracy.

The role emphasizes lobby presence, compliance, and collaboration with banking partners to resolve needs while maintaining strong risk controls and brand representation.