Branch Operations Lead: Elevate Client Experience

JPMorganChase; Phoenix (AZ); On-site; USD 52,000 - 78,000; Full time

Job summary

Chase is seeking a Branch Operations Lead in our Phoenix branch to partner with the Branch Manager in delivering a welcoming, efficient client experience. You will supervise lobby activity, assist clients with transactions, and guide self-service options while ensuring adherence to bank policies.

You will lead branch operations, manage cash devices, support loss control and audits, and help build trusted relationships with clients and teammates.

Qualifications

• Adhere to policies and regulatory banking requirements.
• Detail-oriented and well-organized to juggle tasks.
• Strong leadership and operational proficiency.
• Educate and inform branch team and partners.
• Engage clients and refer to experts when needed.
• 1+ years of retail banking experience.
• High school diploma or GED; able to work weekends/evenings.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch.
• Greet clients, assist with transactions, and manage lobby flow.
• Communicate clearly to understand and meet client needs.
• Lead branch operations, cash devices, and adherence to policies.
• Introduce clients to the branch team and specialized services.
• Promote self-service options for 24/7 access.
• Support loss control, compliance, and audits with leadership.

Skills

Customer service

Regulatory compliance

Leadership

Branch operations

Education

High school diploma or GED

College degree or military equivalent

Job description

Chase is seeking a Branch Operations Lead in our Phoenix branch to partner with the Branch Manager in delivering a welcoming, efficient client experience. You will supervise lobby activity, assist clients with transactions, and guide self-service options while ensuring adherence to bank policies.

You will lead branch operations, manage cash devices, support loss control and audits, and help build trusted relationships with clients and teammates.