Branch Experience & Operations Leader

JP Morgan Chase; Yuma (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

JPMorganChase is seeking a Branch Operations Lead to drive excellent client experiences in a busy Chase branch in Arizona. You will partner with the Branch Manager to supervise operations, welcome clients, and guide transactions while promoting self-service options.

You will oversee cash devices, ensure adherence to policies, and coach staff to uphold loss control and audit readiness. Weekend/evening hours may be required.

Qualifications

• You have 1+ years of retail banking experience.
• You have a high school degree, GED, or foreign equivalent.
• You can work branch hours including weekends and evenings.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch atmosphere and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
• Lead branch operations including cash devices and maintain compliance with policies and procedures.
• Introduce clients to the branch team and assist with specialized financial needs.
• Simplify banking by promoting self-service options and ensuring smooth visits.
• Support loss control, compliance, and audits to keep the branch secure.

Skills

Leadership

Operational skills

Attention to detail

Client education

Relationship building

Customer service

Time management

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorganChase is seeking a Branch Operations Lead to drive excellent client experiences in a busy Chase branch in Arizona. You will partner with the Branch Manager to supervise operations, welcome clients, and guide transactions while promoting self-service options.

You will oversee cash devices, ensure adherence to policies, and coach staff to uphold loss control and audit readiness. Weekend/evening hours may be required.