Branch Operations Lead: Customer Experience & Compliance

JP Morgan Chase; Glendale (AZ); On-site; USD 48,000 - 64,000; Full time

Job summary

JPMorgan Chase is seeking a Branch Operations Lead in Glendale, AZ to supervise daily branch operations and deliver outstanding client experiences. You will work with the Branch Manager and team to ensure accurate transactions, compliant processes, and smooth lobby management.

You will mentor staff, promote self-service options, and help clients access banking tools while maintaining loss control and audit readiness. Weekend/evening hours required.

Qualifications

• Adhere to policies, procedures, and regulatory banking requirements.
• Maintain organization and multi-task effectively.
• Demonstrate leadership and operational proficiency with transaction accuracy.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch environment and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build relationships.
• Communicate clearly to understand needs and guide clients to self-service options.
• Lead branch operations including cash devices and ATM, resolving issues while following bank policies.
• Introduce clients to the branch team and support specialized financial needs, building lasting relationships.
• Promote self-service options to simplify banking for clients.
• Support all branch operations with a focus on loss control, compliance, and audits.

Skills

Customer service

Leadership

Attention to detail

Regulatory compliance

Communication

Relationship building

Team training

Cross-functional collaboration

Education

High school diploma or GED

Tools

Cash vault

ATM operations

Job description

JPMorgan Chase is seeking a Branch Operations Lead in Glendale, AZ to supervise daily branch operations and deliver outstanding client experiences. You will work with the Branch Manager and team to ensure accurate transactions, compliant processes, and smooth lobby management.

You will mentor staff, promote self-service options, and help clients access banking tools while maintaining loss control and audit readiness. Weekend/evening hours required.