Branch Operations Lead: Guest Experience & Compliance

JPMorgan Chase & Co.; Topeka (KS); On-site; USD 45,000 - 70,000; Full time

Job summary

JPMorgan Chase & Co. in the United States seeks a Branch Operations Lead to partner with the Branch Manager to run daily operations, welcome clients, and ensure accurate transactions while upholding bank policies and regulatory requirements.

You will guide the lobby team, promote self-service options, monitor cash handling, loss control, and audits, and help build trusted relationships with clients across the branch. This role requires weekend/evening hours and travel for training.

Qualifications

• Adhere to policies, procedures, and regulatory banking requirements.
• Stay organized and detail-oriented to manage multiple tasks.
• Lead with a collaborative, service-focused mindset.
• Educate and coach branch teammates to stay informed.
• Engage clients and refer to experts when needed.
• Retail banking experience required.
• Weekend and evening availability.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch atmosphere.
• Greet clients, assist with transactions, manage lobby flow, schedule meetings.
• Communicate clearly to understand needs and guide clients.
• Lead branch operations, including cash devices and policy adherence.
• Introduce clients to the branch team to deliver seamless service.
• Promote self-service options for 24/7 access.
• Support loss control, compliance, and audits for smooth operation.

Skills

Customer service

Regulatory compliance

Team leadership

Client relationship

Attention to detail

Cash handling

Education

High school diploma or GED

Associate degree or military equivalent (preferred)

Job description

JPMorgan Chase & Co. in the United States seeks a Branch Operations Lead to partner with the Branch Manager to run daily operations, welcome clients, and ensure accurate transactions while upholding bank policies and regulatory requirements.

You will guide the lobby team, promote self-service options, monitor cash handling, loss control, and audits, and help build trusted relationships with clients across the branch. This role requires weekend/evening hours and travel for training.