Branch Experience & Operations Leader

JPMorganChase; Madison (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

JPMorgan Chase in Madison, WI seeks a Branch Operations Lead to oversee day-to-day branch activities, lead a team, and ensure accurate transactions while delivering an exceptional client experience. You will promote self-service options and uphold bank policies and controls.

Your role emphasizes collaboration with the Branch Manager, staff development, and maintaining strong loss prevention and compliance across branch operations.

Qualifications

• You comply with policies, procedures, and regulatory banking requirements.
• You are organized and detail-oriented to juggle tasks.
• You demonstrate leadership and operational proficiency in branch settings.
• You educate and keep the branch team informed.
• You engage clients and refer them to experts when needed.
• You have 1+ years of retail banking experience.
• You can work branch hours including weekends and evenings.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
• Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.
• Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit.
• Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures.
• Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience.
• Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night.
• Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely.

Skills

Policy compliance

Detail oriented

Leadership

Team education

Client engagement

Retail banking

Flexible schedule

Weekend hours

Communication

Education

College degree or military equivalent

Job description

JPMorgan Chase in Madison, WI seeks a Branch Operations Lead to oversee day-to-day branch activities, lead a team, and ensure accurate transactions while delivering an exceptional client experience. You will promote self-service options and uphold bank policies and controls.

Your role emphasizes collaboration with the Branch Manager, staff development, and maintaining strong loss prevention and compliance across branch operations.