Branch Operations Lead: Elevate Client Experience

JPMorgan Chase & Co.; Kenosha (WI); On-site; USD 52,000 - 72,000; Full time

Job summary

JPMorgan Chase & Co. in Kenosha, WI, seeks a Branch Operations Lead to oversee daily branch activities, ensure accurate processing of client transactions, and uphold bank policies. You will lead and train branch staff, foster a welcoming environment, and drive customer education on self-service options.

The role emphasizes compliance, loss prevention, and building lasting client relationships through proactive service and teamwork. Weekend/evening availability is required.

Qualifications

• 1+ years of retail banking experience.
• High school diploma or GED or foreign equivalent.
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming, vibrant branch and provide exceptional client experiences.
• Greet clients and assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
• Engage clients with clear communication, understand needs, and guide them to self-service options.
• Lead branch operations including cash devices like the cash vault and ATM, ensuring accuracy and policy compliance.
• Introduce clients to the branch team and assist with specialized financial needs to enhance the client experience.
• Promote self-service options to improve accessibility and convenience for clients.
• Support branch operations with emphasis on loss control, compliance, and audits.

Skills

Customer service

Team leadership

Policy adherence

Detail orientation

Client education

Retail banking

Communication skills

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase & Co. in Kenosha, WI, seeks a Branch Operations Lead to oversee daily branch activities, ensure accurate processing of client transactions, and uphold bank policies. You will lead and train branch staff, foster a welcoming environment, and drive customer education on self-service options.

The role emphasizes compliance, loss prevention, and building lasting client relationships through proactive service and teamwork. Weekend/evening availability is required.