Branch Experience & Operations Leader

J.P. Morgan Chase & Co.; Clemson (SC); On-site; USD 55,000 - 75,000; Full time

Job summary

Chase is seeking a Branch Operations Lead to drive excellence in daily branch activities, partnering with the Branch Manager and staff to deliver secure, efficient service.

In this role, you will guide client transactions, promote self-service options, and reinforce policy compliance while nurturing trusted relationships within the community. You will lead loss prevention, audits, and squad coordination to maintain a welcoming and compliant branch.

Qualifications

• Adhere to policies, procedures, and regulatory banking requirements.
• Maintain keen eye for detail and stay organized to juggle multiple tasks.
• Lead and collaborate with team to ensure transaction accuracy and excellent service.
• Educate branch team and partners, keeping them informed and aligned.

Responsibilities

• Collaborate with Branch Manager to create a welcoming, high-service branch.
• Greet clients and assist with transactions, manage lobby flow, and schedule meetings.
• Explain self-service options to clients to simplify banking.
• Lead branch operations, including cash devices, ensure security, and resolve issues.
• Introduce clients to the branch team to deliver seamless service and address complex needs.
• Promote self-service options for 24/7 access to accounts.
• Support branch operations, maintaining high standards for loss control, compliance, and audits.

Skills

Leadership

Customer service

Detail oriented

Policy compliance

Training

Communication

Relationship building

Education

High school diploma or GED

College degree or military equivalent (preferred)

Job description

Chase is seeking a Branch Operations Lead to drive excellence in daily branch activities, partnering with the Branch Manager and staff to deliver secure, efficient service.

In this role, you will guide client transactions, promote self-service options, and reinforce policy compliance while nurturing trusted relationships within the community. You will lead loss prevention, audits, and squad coordination to maintain a welcoming and compliant branch.