Branch Experience & Operations Lead

JP Morgan Chase; Paradise (NV); On-site; USD 50,000 - 70,000; Full time

Job summary

Chase is seeking a Branch Operations Lead to partner with the Branch Manager and staff in a bustling branch environment. You will ensure accurate transactions, guide clients to self-service tools, and help maintain policy compliance and audit readiness.

The role emphasizes relationship-building, training, and cross-functional collaboration to deliver exceptional client experiences and secure branch operations.

Qualifications

• Adheres to policies, procedures, and banking regulations.
• Demonstrates attention to detail and organizational skills.
• Leads branch operations and supports the Branch Manager.
• Educates branch team and partners about processes and products.
• Builds lasting client relationships and trust.
• Helps clients access self-service options and digital tools.
• Supports loss prevention, compliance, and audits.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch atmosphere.
• Greet clients and assist with transactions, manage lobby flow, and schedule meetings.
• Communicate clearly to understand and anticipate client needs.
• Lead branch operations, manage cash devices, and resolve issues per policy.
• Introduce clients to the branch team to deliver seamless service.
• Promote self-service options for 24/7 account access.
• Support branch operations, loss control, compliance, and audits.

Skills

Policy adherence

Detail oriented

Leadership

Client education

Relationship building

Self-service guidance

Loss control

Audits

Team collaboration

Customer service

Education

High school diploma

GED

College degree

Military equivalent

Job description

Chase is seeking a Branch Operations Lead to partner with the Branch Manager and staff in a bustling branch environment. You will ensure accurate transactions, guide clients to self-service tools, and help maintain policy compliance and audit readiness.

The role emphasizes relationship-building, training, and cross-functional collaboration to deliver exceptional client experiences and secure branch operations.