Branch Experience Lead | Guest-Centric Operations

Testing Site - JPMC; Ypsilanti (MI); Sur place; USD 42 000 - 64 000; Plein temps

Résumé du poste

Chase is seeking a Branch Operations Lead to work with the Branch Manager and team to ensure accurate, compliant transactions while guiding clients to self-service options. You will help review branch operations and keep the team informed about policies and procedures, setting a positive tone for all visitors.

Your leadership will focus on loss control, compliance, and audits, with a commitment to delivering a welcoming customer experience and consultative service.

Qualifications

• Follow policies, procedures and banking regulations to run a compliant branch.
• Maintain keen attention to detail and stay organized to juggle multiple tasks.
• Demonstrate leadership and operational proficiency to ensure transaction accuracy in a team setting.
• Educate the branch team and partners to stay connected and informed.
• Build meaningful client relationships and guide them to experts when needed.
• 1+ years of retail banking experience.
• Ability to work branch hours including weekends and evenings.

Responsabilités

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
• Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.
• Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit.
• Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures.
• Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience.
• Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night.
• Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance and audits, ensuring the branch operates smoothly and securely.

Connaissances

Leadership

Attention to detail

Customer service

Communication

Team education

Regulatory knowledge

Relationship building

Time management

Formation

College degree or military equivalent

Outils

Cash vault

ATM

Description du poste

Chase is seeking a Branch Operations Lead to work with the Branch Manager and team to ensure accurate, compliant transactions while guiding clients to self-service options. You will help review branch operations and keep the team informed about policies and procedures, setting a positive tone for all visitors.

Your leadership will focus on loss control, compliance, and audits, with a commitment to delivering a welcoming customer experience and consultative service.