Branch Experience & Operations Lead

JP Morgan Chase; Neptune Beach (FL); On-site; USD 25,000 - 34,000; Full time

Job summary

Chase is seeking a Branch Operations Lead to partner with the Branch Manager in delivering exceptional client experiences, guiding a busy branch team, and ensuring adherence to policies and controls. You will welcome clients, guide transactions, and promote self-service options to simplify banking.

This role emphasizes loss prevention, audits, and compliance while building lasting relationships with clients and partners.

Qualifications

• You have 1+ years of retail banking experience.
• You have a high school degree, GED, or foreign equivalent.
• You can work branch hours including weekends and evenings.
• You uphold policies, procedures, and regulatory requirements.
• You lead and educate the branch team and partners.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
• Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.
• Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit.
• Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures.
• Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience.
• Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night.
• Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely.

Skills

Leadership

Customer service

Regulatory compliance

Attention to detail

Communication

Team collaboration

Education

High school diploma

GED or foreign equivalent

College degree (preferred)

Tools

Cash handling

ATM management

Job description

Chase is seeking a Branch Operations Lead to partner with the Branch Manager in delivering exceptional client experiences, guiding a busy branch team, and ensuring adherence to policies and controls. You will welcome clients, guide transactions, and promote self-service options to simplify banking.

This role emphasizes loss prevention, audits, and compliance while building lasting relationships with clients and partners.