Branch Experience Lead

JP Morgan Chase; Auburn Hills (MI); On-site; USD 60,000 - 90,000; Full time

Job summary

Chase—a leading financial institution—seeks a Branch Operations Lead to manage day-to-day branch activities and ensure outstanding client experiences. You will work with the Branch Manager and local team to oversee transactions, lobby flow, and relationships while enforcing policies and regulatory requirements.

You will guide colleagues, promote self-service options, and help clients with more complex needs, supporting audits and loss prevention.

Qualifications

• Adherence to policies, procedures and regulatory banking requirements.
• Strong attention to detail and ability to stay organized.
• Leadership skills and ability to supervise branch operations.
• Ability to educate the branch team and partners and keep them informed.
• Excellent client engagement and referral to experts as needed.
• 1+ years of retail banking experience.
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming atmosphere and exceptional client experience.
• Greet clients and assist with transactions, manage lobby flow and schedule meetings.
• Communicate clearly to understand client needs and guide them effectively.
• Oversee branch operations, cash devices like cash vault and ATMs, and resolve issues per policy.
• Introduce clients to the branch team to deliver seamless service and address financial needs.
• Promote self-service options to simplify banking for clients at any time.
• Support loss control, compliance, and audits to maintain secure operations.

Skills

Leadership

Operational proficiency

Customer education

Relationship building

Policy compliance

Education

High school diploma or GED

College degree or military equivalent

Job description

Chase—a leading financial institution—seeks a Branch Operations Lead to manage day-to-day branch activities and ensure outstanding client experiences. You will work with the Branch Manager and local team to oversee transactions, lobby flow, and relationships while enforcing policies and regulatory requirements.

You will guide colleagues, promote self-service options, and help clients with more complex needs, supporting audits and loss prevention.