Branch Experience & Operations Lead

JPMorgan Chase; Lancaster (Lancaster County); Presencial; USD 45.000 - 65.000; Jornada completa

Descripción de la vacante

JPMorgan Chase is seeking a Branch Operations Lead to oversee daily branch activities and ensure a smooth, secure client experience. You will partner with the Branch Manager to uphold policy, train staff, and improve service across all touchpoints.

The role emphasizes strong communication, regulatory adherence, and effective supervision of lobby flow, cash handling, and loss prevention measures.

Formación

• 1+ years of retail banking experience.
• Strong communication and interpersonal skills.
• Ability to work weekends and evenings.
• Commitment to accuracy and regulatory compliance.

Responsabilidades

• Assist clients with transactions and guide them to self-service options.
• Greet clients warmly and manage lobby flow for a welcoming experience.
• Engage clients with clear communication and anticipate their needs during check-in.
• Lead branch operations, including cash devices, loss control, and audits while following policies.
• Introduce clients to the branch team and collaborate to meet specific financial needs.

Conocimientos

Attention to detail

Regulatory compliance

Customer service

Leadership

Time management

Educación

High school diploma, GED, or equivalent

Descripción del empleo

JPMorgan Chase is seeking a Branch Operations Lead to oversee daily branch activities and ensure a smooth, secure client experience. You will partner with the Branch Manager to uphold policy, train staff, and improve service across all touchpoints.

The role emphasizes strong communication, regulatory adherence, and effective supervision of lobby flow, cash handling, and loss prevention measures.