Branch Experience & Operations Lead

JPMorgan Chase & Co.; Kentucky; On-site; USD 48,000 - 66,000; Full time

Job summary

JPMorgan Chase & Co. in Kentucky is seeking a Branch Operations Lead to guide daily branch activities and drive exceptional client experiences. You will collaborate with the Branch Manager to ensure accurate transactions, maintain compliance, and promote self-service options to customers.

You’ll lead lobby flow, supervise cash devices, and build lasting client relationships while upholding bank policies and procedures. Weekend and evening hours are required.

Qualifications

• 1+ years of retail banking experience.
• Strong attention to detail and organizational skills.
• Leadership and ability to guide a team in a branch setting.
• Commitment to regulatory banking requirements and policies.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch atmosphere.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings.
• Communicate clearly to understand needs and guide clients to services.
• Lead branch operations, including cash devices, and maintain accuracy and controls.
• Introduce clients to the branch team and assist with specialized financial needs.
• Promote self-service options to simplify banking for clients.
• Support all aspects of branch operations with loss control, compliance, and audits.

Skills

Customer service

Leadership

Regulatory compliance

Attention to detail

Education

High school diploma

GED

Job description

JPMorgan Chase & Co. in Kentucky is seeking a Branch Operations Lead to guide daily branch activities and drive exceptional client experiences. You will collaborate with the Branch Manager to ensure accurate transactions, maintain compliance, and promote self-service options to customers.

You’ll lead lobby flow, supervise cash devices, and build lasting client relationships while upholding bank policies and procedures. Weekend and evening hours are required.