Branch Operations Leader: Client Experience & Compliance

JPMorgan Chase & Co.; Lexington (KY); On-site; USD 40,000 - 55,000; Full time

Job summary

JPMorgan Chase & Co. in Lexington, KY, seeks a Branch Operations Lead to guide daily branch activities, ensure accurate transactions, and uphold branch policies. You will mentor staff, promote self-service options, and drive a culture of exceptional client service.

You will collaborate with the Branch Manager to monitor compliance, loss control, and audits, while coordinating with teams to deliver a seamless banking experience for clients.

Qualifications

• Retail banking experience and branch operations knowledge.
• Ability to work weekends and evenings.
• Strong attention to detail and adherence to regulatory requirements.
• Proven leadership and staff development abilities.
• Excellent client relationship and communication skills.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings.
• Engage clients to understand needs and guide them to self-service options.
• Lead branch operations, cash handling, and adherence to policies.
• Introduce clients to the branch team and assist with specialized financial needs.
• Promote self-service channels to simplify banking for clients.
• Support loss control, compliance, and audits in day-to-day operations.

Skills

Leadership

Customer engagement

Regulatory compliance

Training/mentoring

Cross-functional teamwork

Attention to detail

Education

High school diploma or GED

College degree or military equivalent (preferred)

Job description

JPMorgan Chase & Co. in Lexington, KY, seeks a Branch Operations Lead to guide daily branch activities, ensure accurate transactions, and uphold branch policies. You will mentor staff, promote self-service options, and drive a culture of exceptional client service.

You will collaborate with the Branch Manager to monitor compliance, loss control, and audits, while coordinating with teams to deliver a seamless banking experience for clients.