Branch Growth & Customer Experience Leader

JPMorgan Chase & Co.; Kentucky; On-site; USD 65,000 - 95,000; Full time

Job summary

JPMorgan Chase & Co. in Kentucky seeks a Branch Manager to lead a high-performing team and deliver exceptional client service. You will manage branch operations, grow deposits and investments, and embody the bank's culture of service and integrity.

You will coach staff, drive strategic goals, and maintain robust risk controls while engaging with local businesses and the community. Weekend/evening hours may be required for branch coverage.

Qualifications

• 2+ years of management, Retail Banking, or equivalent Chase leadership experience.
• High school diploma, GED or foreign equivalent.
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Be a motivating force for the branch team by embodying our culture and values.
• Grow deposits and investments using the Branch Scorecard strategies.
• Understand client needs to build lasting relationships and trust.
• Develop a high-performing team through coaching and feedback.
• Encourage ongoing learning and development within the team.
• Forge relationships with local businesses and engage with the community.
• Maintain a strong risk and control environment and adhere to policies.

Skills

Leadership skills

Coaching employees

Multitasking

Decision making

Risk and control

Technology adoption

Influence others

Customer service

Branch operations

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase & Co. in Kentucky seeks a Branch Manager to lead a high-performing team and deliver exceptional client service. You will manage branch operations, grow deposits and investments, and embody the bank's culture of service and integrity.

You will coach staff, drive strategic goals, and maintain robust risk controls while engaging with local businesses and the community. Weekend/evening hours may be required for branch coverage.