Branch Experience & Operations Lead

Testing Site - JPMC; College Park (MD); On-site; USD 42,000 - 68,000; Full time

Job summary

Chase is hiring a Branch Operations Lead in College Park, MD to drive a welcoming client experience and maintain high standards for branch operations. You will work closely with the Branch Manager and team to process transactions, promote digital banking tools, and ensure compliance across daily activities.

The role emphasizes leadership, loss control, and accurate service, with opportunities to train and mentor staff while delivering a positive, secure customer journey in a busy branch setting.

Qualifications

• You follow policies, procedures, and regulatory banking requirements.

Responsibilities

• Collaborate with Branch Manager to create a welcoming atmosphere and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build relationships.
• Explain self-service options and guide clients to digital banking tools.
• Lead branch operations including cash devices and ATM, ensuring accuracy and compliance.
• Support loss control, audits, and branch safety through adherence to policies.

Job description

Chase is hiring a Branch Operations Lead in College Park, MD to drive a welcoming client experience and maintain high standards for branch operations. You will work closely with the Branch Manager and team to process transactions, promote digital banking tools, and ensure compliance across daily activities.

The role emphasizes leadership, loss control, and accurate service, with opportunities to train and mentor staff while delivering a positive, secure customer journey in a busy branch setting.