Branch Operations Leader: Elevate Client Experience

Aumni; Maryland; On-site; USD 50,000 - 85,000; Full time

Benefits offered by this job

Health insurance

On-site health and wellness centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

Chase is seeking a Branch Operations Lead in Maryland to partner with the Branch Manager to run daily branch operations, supervise staff, and ensure accurate transactions while maintaining compliance and loss control.

The role emphasizes customer hospitality, leveraging self-service options, and building lasting relationships with clients, with responsibilities across cash devices, audits, and policy adherence.

Qualifications

• You take pride in adhering to policies, procedures, and regulatory banking requirements.
• You are committed to staying organized and detail-oriented to juggle multiple tasks.
• You show leadership and operational proficiency to ensure transaction accuracy in a collaborative team.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming, high‑energy branch environment.
• Greet clients and assist with transactions, manage lobby flow, and schedule meetings to build relationships.
• Explain self-service options to clients and help them access their accounts anytime.
• Lead branch operations, including cash devices, compliance, and audits.
• Introduce clients to the branch team and address their specialized financial needs.
• Support loss control and regulatory adherence across branch operations.
• Maintain high standards for service and teamwork with the Branch Manager.

Skills

Retail banking experience

Leadership skills

Detail oriented

Customer service

Educating the team

Weekend/evening availability

Strong communication

Education

High school diploma or GED

College degree or military equivalent

6+ months Associate Banker experience

Job description

Chase is seeking a Branch Operations Lead in Maryland to partner with the Branch Manager to run daily branch operations, supervise staff, and ensure accurate transactions while maintaining compliance and loss control.

The role emphasizes customer hospitality, leveraging self-service options, and building lasting relationships with clients, with responsibilities across cash devices, audits, and policy adherence.