Branch Experience & Operations Lead

Aumni; Florida; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Chase is seeking a Branch Operations Lead to manage day-to-day branch activities, greet clients, and drive exceptional service. You will collaborate with the Branch Manager, oversee cash devices, and promote self-service options while ensuring compliance with policies and regulatory requirements.

The role emphasizes leadership, training, and building lasting client relationships in a dynamic banking environment. Weekend/evening availability is required.

Qualifications

• You must follow policies, procedures, and regulatory banking requirements.
• Strong attention to detail and organizational skills.
• Ability to lead and operate branch activities with team
• Passion for educating the branch team and partners
• Excellent client engagement and ability to refer to experts

Responsibilities

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
• Greet clients warmly as they enter the branch, managing lobby flow and scheduling meetings to build trusted relationships.
• Engage clients with clear, polite communication to understand and help them effectively.
• Lead branch operations, including managing cash vault and ATM, resolving issues and ensuring policy compliance.
• Introduce clients to the friendly branch team to deliver seamless service and build lasting relationships.
• Simplify banking by promoting self-service options for access anytime.
• Support all branch operations including loss control, compliance, and audits.

Skills

Retail banking experience

Detail oriented

Leadership

Client education

Client relationship

Team collaboration

Weekend availability

Education

High school diploma or GED

College degree or military equivalent

Tools

Cash handling systems

Branch operations systems

Job description

Chase is seeking a Branch Operations Lead to manage day-to-day branch activities, greet clients, and drive exceptional service. You will collaborate with the Branch Manager, oversee cash devices, and promote self-service options while ensuring compliance with policies and regulatory requirements.

The role emphasizes leadership, training, and building lasting client relationships in a dynamic banking environment. Weekend/evening availability is required.