Branch Experience & Operations Lead

Aumni; Bradenton (FL); Presencial; USD 52.000 - 76.000; Jornada completa

Descripción de la vacante

Chase Branch Operations Lead in Bradenton, FL is responsible for guiding daily branch activities, ensuring a welcoming client experience and strict adherence to policies. You will lead front-line staff, promote self-service options, and manage losses, audits, and compliance with a focus on quality service.

The role requires 1+ years in retail banking, a high school diploma or equivalent, and flexibility to work weekends and evenings in a dynamic branch environment.

Formación

• You must adhere to policies, procedures, and regulatory banking requirements.
• Strong attention to detail and organizational skills.
• Leadership and operational proficiency to ensure transaction accuracy.
• Ability to educate the branch team and partners.
• Strong client relationship skills and willingness to refer to experts.
• 1+ years of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours including weekends and evenings.

Responsabilidades

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
• Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.
• Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit.
• Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures.
• Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience.
• Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night.
• Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely.

Conocimientos

Customer service

Policy compliance

Detail oriented

Leadership

Communication

Team collaboration

Education and training

Educación

High school diploma or GED

College degree or military equivalent

Herramientas

Banking software basics

Descripción del empleo

Chase Branch Operations Lead in Bradenton, FL is responsible for guiding daily branch activities, ensuring a welcoming client experience and strict adherence to policies. You will lead front-line staff, promote self-service options, and manage losses, audits, and compliance with a focus on quality service.

The role requires 1+ years in retail banking, a high school diploma or equivalent, and flexibility to work weekends and evenings in a dynamic branch environment.