Branch Experience & Operations Lead

Aumni; Florida; On-site; USD 45,000 - 70,000; Full time

Job summary

Chase is seeking a Branch Operations Lead in Florida to support the Branch Manager in delivering exceptional client experiences while upholding banking policies.

The role emphasizes lobby management, cash operations, compliance, training, and building client relationships through friendly, proactive service. Travel for training may be required; weekend/evening hours are possible.

Join a team committed to hospitality, accuracy, and continuous improvement in a busy retail banking environment.

Qualifications

• 1+ years of retail banking experience.
• Strong leadership and operational proficiency.
• Detail-oriented with regulatory compliance awareness.
• Excellent client education and relationship-building skills.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming atmosphere and ensure an exceptional client experience.
• Greet clients and assist with transactions, manage lobby flow and schedule meetings.
• Engage clients with clear communication and anticipate their needs during check-in.
• Lead branch operations, including cash devices like the cash vault and ATM, and resolve issues per policies.
• Introduce clients to the branch team to deliver seamless service and address financial needs.
• Promote self-service options to simplify banking for clients.
• Support branch operations, maintaining high standards for loss control, compliance, and audits.

Skills

Retail banking

Leadership

Customer service

Regulatory compliance

Cash handling

Communication

Education

High school diploma, GED, or foreign equivalent

College degree (preferred)

Job description

Chase is seeking a Branch Operations Lead in Florida to support the Branch Manager in delivering exceptional client experiences while upholding banking policies.

The role emphasizes lobby management, cash operations, compliance, training, and building client relationships through friendly, proactive service. Travel for training may be required; weekend/evening hours are possible.

Join a team committed to hospitality, accuracy, and continuous improvement in a busy retail banking environment.