Branch Experience & Operations Lead

JPMorgan Chase & Co.; Ann Arbor (MI); On-site; USD 52,000 - 70,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Branch Operations Lead in Ann Arbor to oversee daily branch activities and lead the team in delivering exceptional client experiences. You will work closely with the Branch Manager to maintain high standards of service, security, and policy adherence.

You will guide staff through transactions, lobby management, and self-service solutions while fostering strong client relationships and teamwork. This role requires flexibility to work weekends and evenings.

Qualifications

• Adhere to banking policies, procedures and regulatory requirements.
• Maintain detailed organization and attention to multiple tasks.
• Lead with transaction accuracy and team collaboration.
• Educate branch team and partners to stay informed.
• Engage clients and refer to experts when needed.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch atmosphere.
• Greet clients, assist with transactions and manage lobby flow.
• Engage clients with clear communication and anticipatory service.
• Lead branch operations including cash devices and ATM management.
• Introduce clients to the branch team to deliver seamless service.
• Promote self-service options for clients to access accounts anytime.
• Support loss control, compliance, and audits as part of operations.

Skills

Leadership

Detail orientation

Client relationship

Team education

Regulatory knowledge

Communication

Collaboration

Operational proficiency

Education

High school diploma or GED

College degree or military equivalent

Tools

ATM operations

Cash vault handling

Job description

JPMorgan Chase & Co. is seeking a Branch Operations Lead in Ann Arbor to oversee daily branch activities and lead the team in delivering exceptional client experiences. You will work closely with the Branch Manager to maintain high standards of service, security, and policy adherence.

You will guide staff through transactions, lobby management, and self-service solutions while fostering strong client relationships and teamwork. This role requires flexibility to work weekends and evenings.