Branch Operations & Experience Leader

JPMorgan Chase & Co.; Keller (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Branch Operations Lead to oversee daily branch activities, coordinate with the Branch Manager, and guide teammates to deliver exceptional client experiences.

You will ensure accurate transactions, strong service, and adherence to policies across the team. The role emphasizes leadership, risk awareness, and the ongoing promotion of self-service options to clients, with a focus on building lasting relationships and maintaining high standards for loss control and

Qualifications

• You adhere to policies, procedures, and regulatory banking requirements.
• You stay organized and detail-oriented to juggle multiple tasks.
• You demonstrate leadership and operational proficiency in a collaborative environment.
• You educate and inform branch team and partners.
• You connect with clients and refer complex needs to experts.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming and vibrant branch atmosphere.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings.
• Engage clients with clear communication and understand their needs; check them into the waiting queue.
• Lead branch operations, including cash devices like the cash vault and ATM; resolve issues while following policies.
• Introduce clients to the branch team to deliver seamless service and build relationships.
• Promote self-service options for 24/7 access to accounts.
• Support branch operations with loss control, compliance, and audits.

Skills

Customer service

Leadership

Attention to detail

Communication

Team education

Relationship building

Regulatory compliance

Banking operations

Loss prevention

Education

High school diploma or GED

College degree or military equivalent

Tools

Cash vault

ATM

Job description

JPMorgan Chase & Co. is seeking a Branch Operations Lead to oversee daily branch activities, coordinate with the Branch Manager, and guide teammates to deliver exceptional client experiences.

You will ensure accurate transactions, strong service, and adherence to policies across the team. The role emphasizes leadership, risk awareness, and the ongoing promotion of self-service options to clients, with a focus on building lasting relationships and maintaining high standards for loss control and