Branch Experience Leader: Operations & Client Care

JPMorgan Chase; Beaverton (OR); Vor Ort; USD 60.000 - 90.000; Vollzeit

Zusammenfassung

JPMorgan Chase in Beaverton, Oregon seeks a Branch Operations Lead to manage daily branch activities, support the Branch Manager, and ensure compliant, high-quality client experiences. You will lead a team, supervise cash processes, and promote self-service options to simplify banking for clients.

The role requires a strong focus on policy adherence, operational excellence, and building lasting client relationships, with weekend/evening hours as needed.

Qualifikationen

• Adhere to policies, procedures and regulatory banking requirements.
• Maintain keen eye for detail and stay organized to juggle tasks.
• Lead branch operations while ensuring transaction accuracy and policy compliance.
• Educate and keep the branch team and partners informed.
• Build meaningful client relationships and refer to experts when needed.
• 1+ years of retail banking experience.
• High school degree, GED or foreign equivalent.
• Ability to work branch hours including weekends and evenings.

Aufgaben

• Collaborate with Branch Manager to create a welcoming branch atmosphere with exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow and schedule meetings.
• Engage clients with clear communication, anticipate needs and check into waiting queue.
• Lead branch operations including cash devices and ensure adherence to policies and procedures.
• Introduce clients to the branch team to deliver seamless service and assist with financial needs.
• Promote self-service options to simplify banking for clients.
• Support Branch Manager in all aspects of operations including loss control and audits.

Kenntnisse

Policy compliance

Detail orientation

Leadership

Client education

Relationship building

Team collaboration

Retail banking experience

Flexible hours

Ausbildung

High school diploma or GED

College degree or military equivalent

Jobbeschreibung

JPMorgan Chase in Beaverton, Oregon seeks a Branch Operations Lead to manage daily branch activities, support the Branch Manager, and ensure compliant, high-quality client experiences. You will lead a team, supervise cash processes, and promote self-service options to simplify banking for clients.

The role requires a strong focus on policy adherence, operational excellence, and building lasting client relationships, with weekend/evening hours as needed.