Branch Operations & Guest Experience Lead

JPMorgan Chase & Co.; Beaverton (OR); Vor Ort; USD 55.000 - 75.000; Vollzeit

Zusammenfassung

JPMorgan Chase & Co. is seeking a Branch Operations Lead in Beaverton, Oregon, to collaborate with the Branch Manager to deliver exceptional client experiences. The role focuses on welcoming customers, guiding transactions, and promoting self-service options while ensuring controls and compliance are maintained.

The successful candidate will lead daily branch operations, train staff, manage cash devices, and strengthen client relationships through proactive service and teamwork.

Qualifikationen

• Adherence to policies, procedures and regulatory banking requirements.
• Strong attention to detail and organizational skills.
• Proven leadership and operational proficiency in branch roles.
• Ability to educate and keep the branch team informed.
• Excellent client interaction and relationship-building abilities.
• 1+ years of retail banking experience.

Aufgaben

• Collaborate with Branch Manager to create a welcoming, high-service branch.
• Greet clients, assist with transactions, manage lobby flow and meetings.
• Engage clients through clear communication and anticipate needs.
• Lead branch operations, including cash devices and ATM management.
• Introduce clients to the team and assist with specialized financial needs.
• Promote self-service options to customers for 24/7 access.
• Support branch operations, loss control, compliance, and audits.

Kenntnisse

Policy adherence

Detail orientation

Leadership

Educating teammates

Customer engagement

Retail banking experience

Ausbildung

High school diploma or GED

Tools

Cash vault operations

ATM operations

Jobbeschreibung

JPMorgan Chase & Co. is seeking a Branch Operations Lead in Beaverton, Oregon, to collaborate with the Branch Manager to deliver exceptional client experiences. The role focuses on welcoming customers, guiding transactions, and promoting self-service options while ensuring controls and compliance are maintained.

The successful candidate will lead daily branch operations, train staff, manage cash devices, and strengthen client relationships through proactive service and teamwork.