Branch Operations Lead - Elevate Client Experience

JPMorganChase; Beaverton (OR); On-site; USD 55,000 - 75,000; Full time

Job summary

Chase is seeking a Branch Operations Lead in Beaverton, OR to partner with the Branch Manager and staff, ensuring every client enjoys a welcoming, accurate banking experience while upholding policies and regulatory requirements.

You will lead day-to-day branch operations, manage cash devices, assist with transactions, promote self-service options, and train the team to deliver consistent, high-quality service and strong loss-control and compliance practices.

Qualifications

• Adhere to policies, procedures, and banking regulations.
• Maintain attention to detail and stay organized.
• Lead operations and ensure transaction accuracy.
• Educate the branch team and partners.
• Engage with clients and refer to experts when needed.
• 1+ years of retail banking experience.
• High school diploma, GED, or foreign equivalent.
• Able to work branch hours including weekends and evenings.

Responsibilities

• Create a welcoming branch atmosphere and exceptional client experience.
• Greet clients and assist with transactions, lobby flow, and meetings.
• Interact with clients to understand needs and check into waiting queue.
• Lead branch operations including cash vault and ATM.
• Introduce clients to the branch team to deliver seamless service.
• Promote self-service options for 24/7 access.
• Support Branch Manager in loss control, compliance, and audits.

Skills

Leadership

Customer engagement

Attention to detail

Team education

Regulatory compliance

Education

High school diploma or GED

College degree or military equivalent

Tools

Cash handling procedures

Loss prevention procedures

Job description

Chase is seeking a Branch Operations Lead in Beaverton, OR to partner with the Branch Manager and staff, ensuring every client enjoys a welcoming, accurate banking experience while upholding policies and regulatory requirements.

You will lead day-to-day branch operations, manage cash devices, assist with transactions, promote self-service options, and train the team to deliver consistent, high-quality service and strong loss-control and compliance practices.