Branch Experience Leader & Growth Coach

PNC Financial Services Group; Massillon (OH); On-site; USD 70,000 - 117,000; Full time

Benefits offered by this job

Medical/prescription drug coverage

Dental and vision options

Life insurance

Disability protection

401(k) with company match

Pension and stock purchase plans

Dependent care reimbursement

Back-up child/elder care

Education assistance

Wellness program

Parental leave

11 paid holidays

Vacation days 15-25

Job summary

PNC Financial Services Group in Massillon, OH is seeking a Branch Manager to lead a high performing team and drive branch revenue through consultative customer engagements. The role emphasizes an omni‑channel approach, risk management, and a customer‑first experience.

In-office position with emphasis on talent development and compliance. The role requires guiding complex client interactions, leveraging ecosystem partnerships, and ensuring operational excellence in a regulated environment.

Qualifications

• Experience leading branch teams and achieving sales targets.
• Strong knowledge of risk management and regulatory compliance.
• Experience in omni-channel banking environment.
• Notary Public in the applicable state may be required.

Responsibilities

• Lead all aspects of branch performance and drive revenue.
• Provide consultative solutions to improve customer financial well-being.
• Develop and coach a high-performing branch team.
• Ensure risk management and regulatory compliance across branch operations.

Education

No Degree

Job description

PNC Financial Services Group in Massillon, OH is seeking a Branch Manager to lead a high performing team and drive branch revenue through consultative customer engagements. The role emphasizes an omni‑channel approach, risk management, and a customer‑first experience.

In-office position with emphasis on talent development and compliance. The role requires guiding complex client interactions, leveraging ecosystem partnerships, and ensuring operational excellence in a regulated environment.