Branch Leader: Customer Experience & Growth

PNC; Boston (MA); On-site; USD 84,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Dental and vision options

401(k) with match

Paid holidays

Vacation days

Parental leave

Job summary

PNC Chestnut Hill is seeking a Branch Manager to lead all aspects of branch performance from our Boston, MA location. The role emphasizes revenue growth, client-focused advisory, and omni‑channel service delivery to build loyalty while collaborating with ecosystem partners.

You will coach a high-performing team, manage operations and risk, and ensure regulatory compliance. This in-office position requires strong talent development and a customer-first mindset to drive results.

Qualifications

• 3+ years of related branch experience preferred.
• Notary Public in applicable state (required).
• Experience leading teams and driving branch metrics.

Responsibilities

• Lead all aspects of branch performance and revenue growth.
• Coach and develop branch team through onboarding and ongoing training.
• Ensure risk management and regulatory compliance at branch level.
• Deliver an omni‑channel, differentiated client experience.

Skills

People Management

Sales Management

Decision Making

Customer Experience

Job description

PNC Chestnut Hill is seeking a Branch Manager to lead all aspects of branch performance from our Boston, MA location. The role emphasizes revenue growth, client-focused advisory, and omni‑channel service delivery to build loyalty while collaborating with ecosystem partners.

You will coach a high-performing team, manage operations and risk, and ensure regulatory compliance. This in-office position requires strong talent development and a customer-first mindset to drive results.