Branch Leader: Customer Experience & Growth

PNC; Brookline (MA); On-site; USD 84,000 - 140,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid time off and holidays

Job summary

PNC's Chestnut Hill Branch in Boston, MA is seeking a Branch Manager to lead branch performance and drive revenue in an omni-channel environment. You will coach and develop a high-performing team, ensuring risk management and regulatory compliance while delivering a differentiated client experience.

The role emphasizes collaboration with ecosystem partners to enhance client financial well-being and a commitment to an inclusive, customer-focused workplace.

Qualifications

• Typically requires 3+ years of related experience.
• No degree required; a comparable mix of education and experience may be considered.
• Notary Public eligibility may be required depending on state.

Responsibilities

• Lead branch performance; drive revenue and customer loyalty through consultative interactions.
• Grow branch revenue via consumer and business households and partnerships.
• Coach and develop branch team; ensure risk management and regulatory compliance.
• Deliver a differentiated client experience across channels and manage operations.
• Acquire and retain talent; manage onboarding, coaching and performance.

Skills

Accountability

Banking

Client Counseling

Customer Experience

Customer Loyalty

Decision Making

People Management

Proactive Behavior

Results-Oriented

Job description

PNC's Chestnut Hill Branch in Boston, MA is seeking a Branch Manager to lead branch performance and drive revenue in an omni-channel environment. You will coach and develop a high-performing team, ensuring risk management and regulatory compliance while delivering a differentiated client experience.

The role emphasizes collaboration with ecosystem partners to enhance client financial well-being and a commitment to an inclusive, customer-focused workplace.