Branch Experience Leader

JPMorgan Chase & Co.

Stoughton (MA)

On-site

USD 52,000 - 72,000

Full time

3 days ago

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Job summary

JPMorgan Chase & Co. in Massachusetts is seeking a Branch Operations Lead to partner with the Branch Manager to deliver exceptional client experiences, supervise daily branch activities, and uphold bank policies and audits.

You will guide the team, greet clients, manage lobby flow, promote self-service options, and strengthen relationships while ensuring accuracy and compliance in every transaction. This role requires flexible hours, including weekends and evenings, and a commitment to

Qualifications

1+ years of retail banking experience.
High school degree, GED, or foreign equivalent.
Ability to work branch hours including weekends and evenings.
Strong adherence to policies, procedures, and regulatory requirements.
Leadership and operational proficiency to guide a branch team.

Responsibilities

Collaborate with the Branch Manager to create a welcoming atmosphere and ensure exceptional client experiences.
Greet clients and assist with transactions, manage lobby flow, and schedule meetings.
Engage clients with clear communication and anticipate their needs.
Lead branch operations, including managing cash devices and resolving client issues.
Introduce clients to the branch team and assist with specialized financial needs.
Promote self-service options to simplify banking.
Support branch operations with loss control, compliance, and audits.