Branch Operations Leader: Elevate Client Experience

JPMorgan Chase & Co.; Brookline (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

JPMorgan Chase & Co. in Brookline, MA is seeking a Branch Operations Lead to steer daily branch activities, partner with the Branch Manager, and uphold service standards.

You will guide a team to deliver accurate transactions, maintain security, and foster a welcoming environment for clients. You will mentor staff, ensure adherence to policies, and promote self-service options while driving compliance and loss prevention.

Qualifications

• Retail banking experience is required and must be at least 1 year.
• Strong attention to detail and ability to stay organized.
• Proven leadership and operational proficiency in branch settings.
• Willingness to educate and mentor branch staff.
• Ability to work weekends and evenings.
• Knowledge of bank policies, procedures, and regulations.
• Excellent client service and communication skills.

Responsibilities

• Collaborate with Branch Manager to deliver exceptional in-branch experience.
• Greet clients, manage lobby flow, and schedule meetings.
• Assist with transactions and answer client questions.
• Oversee cash devices and ensure accuracy and security.
• Introduce clients to the branch team for solutions.
• Promote self-service options to simplify banking.
• Support loss control, compliance, and audits.

Skills

Retail banking experience

Leadership skills

Attention to detail

Client education & relationship

Excellent communication

Weekend/evening availability

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase & Co. in Brookline, MA is seeking a Branch Operations Lead to steer daily branch activities, partner with the Branch Manager, and uphold service standards.

You will guide a team to deliver accurate transactions, maintain security, and foster a welcoming environment for clients. You will mentor staff, ensure adherence to policies, and promote self-service options while driving compliance and loss prevention.