Branch Operations Lead: Elevate Client Experience

JPMorgan Chase & Co.; Collierville (TN); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Competitive benefits

Career development

Job summary

JPMorgan Chase & Co. in Collierville, TN seeks a Branch Operations Lead to oversee daily branch activities, ensuring precise transactions, compliance, and customer care. You will guide the team, promote self-service options, and strengthen client relationships while maintaining branch controls and audits.

You will work closely with the Branch Manager to drive excellent service, implement policy updates, and support loss prevention across branch operations.

Qualifications

• Follows policies and regulatory banking requirements.
• Detail-oriented and organized to juggle tasks.
• Strong leadership and operational proficiency.
• Educate and keep branch team informed.
• Engage clients and refer them to experts when needed.
• 1+ years of retail banking experience.
• High school diploma, GED, or foreign equivalent.
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming, vibrant branch atmosphere and ensure an exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
• Communicate clearly to understand client needs and guide them to self-service options.
• Lead branch operations, manage cash devices, and resolve issues while adhering to policies.
• Introduce clients to the branch team to deliver seamless service and address financial needs.
• Promote self-service options for 24/7 account access.
• Support branch operations, ensuring loss control, compliance, and audits are met.

Skills

Detail-oriented

Leadership

Operational proficiency

Educate teammates

Client relationship building

Regulatory compliance

Team collaboration

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase & Co. in Collierville, TN seeks a Branch Operations Lead to oversee daily branch activities, ensuring precise transactions, compliance, and customer care. You will guide the team, promote self-service options, and strengthen client relationships while maintaining branch controls and audits.

You will work closely with the Branch Manager to drive excellent service, implement policy updates, and support loss prevention across branch operations.