Branch Experience & Operations Lead

JPMorganChase; Akron (OH); On-site; USD 48,000 - 70,000; Full time

Job summary

Chase is seeking a Branch Operations Lead to oversee daily branch activities, guide the team, and ensure a superior client experience. You will partner with the Branch Manager to maintain policy compliance, manage lobby flow, and promote self-service tools.

Ideal candidates bring 1+ year of retail banking experience, strong leadership, and a customer-centric approach. Weekend/evening availability and a commitment to accuracy are essential for success at this role.

Qualifications

• Must adhere to policies, procedures, and regulatory banking requirements.
• Attention to detail and strong organizational skills for multitasking.
• Proven leadership and operational proficiency to ensure transaction accuracy.
• Strong ability to educate and keep the branch team informed.
• Comfortable engaging with clients and referring to experts as needed.
• Minimum 1+ years of retail banking experience.
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
• Greet clients warmly as they enter the branch, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.
• Engage clients with clear, polite communication to understand and help them effectively, checking them into the waiting queue for a smooth visit.
• Lead branch operations, including managing cash devices like the cash vault and ATM, resolving client issues with attention to detail and policy compliance.
• Introduce clients to the branch team and collaborate to deliver seamless service, assisting with specialized financial needs.
• Simplify clients' banking experience by promoting self-service options for 24/7 access.
• Support all branch operations with focus on loss control, compliance, and audits to ensure smooth and secure operations.

Skills

Retail banking

Leadership

Policy adherence

Attention to detail

Client education

Customer relationship

Weekend/evening availability

Branch operations

Education

High school diploma/GED/foreign equivalent

College degree or military equivalent

Job description

Chase is seeking a Branch Operations Lead to oversee daily branch activities, guide the team, and ensure a superior client experience. You will partner with the Branch Manager to maintain policy compliance, manage lobby flow, and promote self-service tools.

Ideal candidates bring 1+ year of retail banking experience, strong leadership, and a customer-centric approach. Weekend/evening availability and a commitment to accuracy are essential for success at this role.