Branch Experience & Digital Concierge Lead

Capital One Group; Shreveport, Northern (LA, KY); Hybrid; USD 39,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

401(k) with company match

Paid Time Off

Job summary

Capital One in Shreveport is seeking a Branch Ambassador to drive trust and accuracy in high-volume cash transactions while upholding security and regulatory standards. You will educate customers on mobile banking, remote deposit capture, and contactless payments, acting as a first-line consultant to recommend digital tools and banking solutions.

You’ll greet guests warmly, balancing efficiency with community hospitality.

Qualifications

• High School Diploma or GED required.
• 1 year of Retail, Sales, or Customer Service experience.
• At least 6 months of cash handling experience.

Responsibilities

• Handle high-volume cash transactions with 100% accuracy and maintain compliance with security, audit, and regulatory standards.
• Educate clients on mobile banking, remote deposit capture, and contactless payments.
• Identify customer needs and pair them with digital tools or banking solutions.
• Greet customers and balance efficiency with a welcoming, community-focused approach.
• Support branches within a 50-mile radius and adapt to flexible scheduling.

Skills

Customer service

Cash handling

Education

High School Diploma or GED

Job description

Capital One in Shreveport is seeking a Branch Ambassador to drive trust and accuracy in high-volume cash transactions while upholding security and regulatory standards. You will educate customers on mobile banking, remote deposit capture, and contactless payments, acting as a first-line consultant to recommend digital tools and banking solutions.

You’ll greet guests warmly, balancing efficiency with community hospitality.