Digital Concierge & Branch Host

Capital One Group; Baton Rouge, Northern (LA, KY); Hybrid; USD 39,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Prescriptions

Flexible Spending Accounts

Life Insurance

Disability Insurance

Paid Time Off

Education assistance

401(k) match

Parental Leave

Mental Health support

Backup care

Job summary

Capital One in Baton Rouge seeks a Branch Ambassador to deliver hospitality and guidance in a fast‑moving, digital banking environment. You will be the face of an exceptional customer experience, helping clients navigate tools while maintaining high standards of service.

You’ll educate customers on mobile banking and digital tools, greet guests, and support a flexible schedule across nearby branches. A focus on accuracy, adaptability, and customer care is essential.

Qualifications

• High School Diploma, GED, or Equivalent Certification is required.
• Associate’s degree is preferred.
• Experience in retail, sales, or customer service is beneficial.

Responsibilities

• Execute high-volume cash transactions with 100% accuracy while maintaining security and regulatory standards.
• Educate clients on mobile banking, remote deposit capture, and contactless payments.
• Identify customer needs and pair them with the right digital tools or banking solutions.
• Greet customers and balance efficiency with hospitality and a human‑centric approach.
• Support branches within a 50‑mile radius and adapt to a flexible schedule.

Skills

Hospitality Mindset

Tech Fluency

Precision & Detail

Adaptability

Curiosity

Education

High School Diploma, GED, or Equivalent Certification

Associate’s degree

Tools

G-Suite

Job description

Capital One in Baton Rouge seeks a Branch Ambassador to deliver hospitality and guidance in a fast‑moving, digital banking environment. You will be the face of an exceptional customer experience, helping clients navigate tools while maintaining high standards of service.

You’ll educate customers on mobile banking and digital tools, greet guests, and support a flexible schedule across nearby branches. A focus on accuracy, adaptability, and customer care is essential.