Branch Customer Experience Specialist

Capital One National Association; Larose (LA); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Prescrip.

Education Assistance

Paid Time Off

Matching 401(k) up to 7.5%

Paid Parental Leave

Mental Health support

Back-up Child or Elder Care

Job summary

Capital One in Larose, LA is hiring a Branch Ambassador to be the heartbeat of our space, delivering hospitality with digital-savvy banking tools. You will educate clients on mobile and remote deposit options while identifying needs and guiding them to the right solutions.

The role emphasizes a compliance-first mindset, strong cash-handling skills, and the ability to thrive in a fast-paced, friendly environment with a focus on customer journey improvements.

Qualifications

• High School Diploma, GED, or Equivalent Certification required.
• Experience in retail, sales, or customer service preferred.
• Cash handling experience required.

Responsibilities

• The Guardian of Trust & Accuracy: perform high-volume cash transactions with 100% accuracy and uphold compliance standards.
• The Digital Concierge: educate clients on mobile banking, remote deposit, and contactless payments.
• The First-Line Consultant: listen actively to uncover goals and align digital tools or banking solutions.
• The Hospitality Lead: greet customers and balance efficiency with warm, community-focused service.

Skills

Customer Service

Cash Handling

Retail Experience

Communication

Tech Fluency

Education

High School Diploma / GED / Equivalent

Associate’s degree

Tools

G-Suite

Job description

Capital One in Larose, LA is hiring a Branch Ambassador to be the heartbeat of our space, delivering hospitality with digital-savvy banking tools. You will educate clients on mobile and remote deposit options while identifying needs and guiding them to the right solutions.

The role emphasizes a compliance-first mindset, strong cash-handling skills, and the ability to thrive in a fast-paced, friendly environment with a focus on customer journey improvements.