Branch Experience Concierge

Capital One; Silver Spring (MD); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Flexible Spending Accounts

Life and Disability Insurance

Paid Time Off

Education Assistance

Matching 401(k)

Paid Parental Leave

Mental Health support

Back-up Child or Elder Care

Job summary

Capital One in Silver Spring, MD is seeking a Branch Ambassador to deliver trusted service at the point of contact. You will handle cash transactions, educate customers on mobile banking, and match clients with digital tools to simplify their daily finances.

This role emphasizes hospitality and the ability to move between a cash drawer and a digital demo, with flexible scheduling and a shared commitment to community.

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• 1 year of Retail, Sales, or Customer Service experience.
• At least 6 months of cash handling experience.
• Proficient in G-Suite.
• Strong written and oral communication skills.

Responsibilities

• Handle high-volume cash transactions with accuracy and integrity.
• Educate clients on mobile banking, remote deposit capture, and contactless payments.
• Identify customer needs and pair them with digital banking tools or solutions.
• Greet customers and maintain a warm, welcoming hospitality in the branch.
• Support surrounding branches within a 50-mile radius and adapt to flexible schedules.

Skills

Hospitality

Tech fluency

Attention to detail

Adaptability

Curiosity

Education

High School Diploma or GED

Associate’s degree

Tools

G-Suite

Job description

Capital One in Silver Spring, MD is seeking a Branch Ambassador to deliver trusted service at the point of contact. You will handle cash transactions, educate customers on mobile banking, and match clients with digital tools to simplify their daily finances.

This role emphasizes hospitality and the ability to move between a cash drawer and a digital demo, with flexible scheduling and a shared commitment to community.