Part-Time Branch Concierge & Digital Banking Advocate

Capital One

New York (NY)

On-site

USD 52,000 - 55,000

Full time

20 hours ago

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Benefits offered by this job

Medical, dental, vision coverage

Prescriptions coverage

Flexible Spending Accounts

Life and Disability Insurance

Paid Time Off

Education Assistance

401(k) matching up to 7.5%

Paid Parental Leave

Mental Health support

Back-up Child or Elder Care

Job summary

Capital One in New York, NY is hiring Branch Ambassadors to deliver hospitality-centered banking with digital tools. You will handle cash with accuracy, educate customers on mobile banking, and uncover needs to pair them with appropriate banking solutions.

You’ll greet guests, balance efficiency with warmth, and support a community-focused experience. The role emphasizes flexibility, strong communication, and a service mindset without hard sales quotas, with a path to growth within Capital One’s

Qualifications

Hospitality mindset with ability to make customers feel welcome.
Tech-savvy and able to educate customers on digital tools.
Strong attention to numbers and procedures.
Flexible, able to move between tasks and spaces quickly.
Curious about improving the customer journey and outcomes.

Responsibilities

Guard trust and accuracy handling high-volume cash with compliance-first mindset.
Educate clients on mobile banking, remote deposit capture and digital payments.
Actively listen to uncover goals and match them with digital banking solutions.
Greet customers and balance speed with warmth to avoid feeling like just a number.