Branch Customer Service Leader – Mentor & Grow Team

Baycoast Bank; New Bedford (MA); Vor Ort; USD 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Professional development opportunities

Educational assistance

Tuition assistance

Defined Benefit Pension Plan

Employee banking perks

Career advancement opportunities

Zusammenfassung

BayCoast Bank – Elm St Branch in New Bedford, MA – is seeking a Customer Service Supervisor to lead a branch team, coach tellers, and deliver outstanding service. You will mentor staff, train on banking products, and drive customer relationships while supporting sales initiatives and community engagement.

The role emphasizes operational excellence, scheduling, and compliance, with opportunities for growth within the bank.

Qualifikationen

• Minimum 1 year teller experience
• Strong leadership skills
• Customer-focused mindset
• Knowledge of banking products
• Strong attention to detail
• Positive attitude and reliability
• Bilingual a plus but not required

Aufgaben

• Supervise, coach, and develop teller staff
• Provide ongoing training and feedback
• Manage staffing schedules
• Handle customer inquiries and resolve issues
• Build strong relationships with customers
• Identify referral opportunities
• Support sales initiatives and branch goals
• Oversee teller operations and cash handling
• Maintain compliance with policies
• Collaborate across departments
• Participate in community events

Kenntnisse

Leadership

Customer focus

Banking products

Attention to detail

Reliability

Bilingual

Jobbeschreibung

BayCoast Bank – Elm St Branch in New Bedford, MA – is seeking a Customer Service Supervisor to lead a branch team, coach tellers, and deliver outstanding service. You will mentor staff, train on banking products, and drive customer relationships while supporting sales initiatives and community engagement.

The role emphasizes operational excellence, scheduling, and compliance, with opportunities for growth within the bank.