Customer Service Supervisor

Baycoast Bank; New Bedford (MA); Vor Ort; USD 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Professional development opportunities

Educational assistance

Tuition assistance

Defined Benefit Pension Plan

Employee banking perks

Career advancement opportunities

Zusammenfassung

BayCoast Bank – Elm St Branch in New Bedford, MA – is seeking a Customer Service Supervisor to lead a branch team, coach tellers, and deliver outstanding service. You will mentor staff, train on banking products, and drive customer relationships while supporting sales initiatives and community engagement.

The role emphasizes operational excellence, scheduling, and compliance, with opportunities for growth within the bank.

Qualifikationen

• Minimum 1 year teller experience
• Strong leadership skills
• Customer-focused mindset
• Knowledge of banking products
• Strong attention to detail
• Positive attitude and reliability
• Bilingual a plus but not required

Aufgaben

• Supervise, coach, and develop teller staff
• Provide ongoing training and feedback
• Manage staffing schedules
• Handle customer inquiries and resolve issues
• Build strong relationships with customers
• Identify referral opportunities
• Support sales initiatives and branch goals
• Oversee teller operations and cash handling
• Maintain compliance with policies
• Collaborate across departments
• Participate in community events

Kenntnisse

Leadership

Customer focus

Banking products

Attention to detail

Reliability

Bilingual

Jobbeschreibung

Customer Service Supervisor

Location: Elm St Branch - New Bedford, Massachusetts

Join Our Team and Lead Exceptional Customer Experiences

Are you a passionate leader who thrives on delivering outstanding service and developing high-performing teams? At BayCoast Bank, we're looking for a Customer Service Supervisor who will bring energy, leadership, and customer focus to our branch team. In this role, you'll be the driving force behind exceptional customer interactions-coaching your team, solving challenges, and helping customers achieve their financial goals. If you enjoy mentoring others, making an impact in your community, and growing your career in banking, we want to hear from you!

What You'll Do

Lead & Inspire:

• Supervise, coach, and develop teller staff
• Provide ongoing training and feedback
• Manage staffing schedules

Deliver Outstanding Customer Service:

• Handle customer inquiries and resolve issues
• Build strong relationships with customers

Drive Results & Growth:

• Identify referral opportunities
• Support sales initiatives and branch goals

Ensure Operational Excellence:

• Oversee teller operations and cash handling
• Maintain compliance with policies

Be a Team Player:

• Collaborate across departments
• Participate in community events

What You Bring

• Minimum 1 year teller experience
• Strong leadership skills
• Customer-focused mindset
• Knowledge of banking products
• Strong attention to detail
• Positive attitude and reliability

• Bilingual a plus but not required

Why Join BayCoast Bank

• Take pride in what you do
• Believe your work matters
• Care about people
• Maintain a positive attitude

Employee Benefits

• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Professional development opportunities
• Educational assistance
• Tuition assistance
• Defined Benefit Pension Plan
• Employee banking perks
• Career advancement opportunities

Work Environment & Requirements

• Ability to lift up to 50 lbs
• May require evenings or weekends
• Travel between locations may be required