Customer Service Supervisor

Automatic Data Processing, Inc.; New Bedford (MA); Vor Ort; USD 44.000 - 55.000; Vollzeit

Benefits dieser Stelle

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Professional development opportunities

Educational assistance

Tuition assistance

Defined Benefit Pension Plan

Employee banking perks

Career advancement opportunities

Zusammenfassung

BayCoast Bank is seeking a Customer Service Supervisor for the Downtown NB branch in New Bedford, MA. The role focuses on leading a teller team, delivering outstanding customer service, and achieving branch goals. It requires at least one year of teller experience, strong leadership, and a customer-first mindset.

You will coach staff, manage schedules, handle inquiries, resolve issues, and support growth initiatives while maintaining compliance and collaboration across departments.

Qualifikationen

• Minimum 1 year teller experience.
• Strong leadership skills.
• Customer-focused mindset.
• Knowledge of banking products.
• Strong attention to detail.
• Positive attitude and reliability.

Aufgaben

• Lead, coach, and develop teller staff.
• Provide ongoing training and feedback to team.
• Manage staffing schedules and ensure coverage.

Kenntnisse

Teller experience

Leadership

Customer focus

Banking products knowledge

Attention to detail

Positive attitude and reliability

Jobbeschreibung

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Supervisor

Downtown NB Branch Full Time Customer Service Rep Elm Street Branch, New Bedford, MA, US

2 days ago Requisition ID: 1761

Salary Range: $43,816.50 To $55,000.00 Annually

Customer Service Supervisor

Location: Elm St Branch - New Bedford, Massachusetts

Join Our Team and Lead Exceptional Customer Experiences

Are you a passionate leader who thrives on delivering outstanding service and developing high-performing teams? At BayCoast Bank, we're looking for a Customer Service Supervisor who will bring energy, leadership, and customer focus to our branch team.
In this role, you'll be the driving force behind exceptional customer interactions-coaching your team, solving challenges, and helping customers achieve their financial goals. If you enjoy mentoring others, making an impact in your community, and growing your career in banking, we want to hear from you!

What You'll Do

• Lead & Inspire
  • Supervise, coach, and develop teller staff
  • Provide ongoing training and feedback
  • Manage staffing schedules
• Deliver Outstanding Customer Service
  • Handle customer inquiries and resolve issues
  • Build strong relationships with customers
• Drive Results & Growth
  • Identify referral opportunities
  • Support sales initiatives and branch goals
• Ensure Operational Excellence
  • Oversee teller operations and cash handling
  • Maintain compliance with policies
• Be a Team Player
  • Collaborate across departments
  • Participate in community events

What You Bring

• Minimum 1 year teller experience
• Strong leadership skills
• Customer-focused mindset
• Knowledge of banking products
• Strong attention to detail
• Positive attitude and reliability

Bilingual a plus but not required

Why Join BayCoast Bank

We believe in making a difference for our customers, community, and employees. Our core values:

• Take pride in what you do
• Believe your work matters
• Care about people
• Maintain a positive attitude

Employee Benefits

• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Professional development opportunities
• Educational assistance
• Tuition assistance
• Defined Benefit Pension Plan
• Employee banking perks
• Career advancement opportunities

• Ability to lift up to 50 lbs
• May require evenings or weekends
• Travel between locations may be required