Banking Branch Lead: Customer Service Champion

Baycoast Bank

Redgate Corner (MA)

On-site

USD 44,000 - 55,000

Full time

3 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off and holidays

Professional development opportunities

Educational assistance

Tuition assistance

Defined Benefit Pension Plan

Employee banking perks

Career advancement opportunities

Ability to lift up to 50 lbs

Evenings or weekends

Job summary

BayCoast Bank is seeking a Customer Service Supervisor at the Dartmouth St Branch. You will lead and nurture teller staff, ensuring top-notch customer service while promoting branch goals and growth.

This role focuses on coaching, operational excellence, and community engagement within a busy banking environment. You will drive customer relationships, coach teams, manage schedules, and collaborate across departments to deliver exceptional experiences and revenue opportunities.

Qualifications

Minimum 1 year teller experience.
Strong leadership skills.
Customer-focused mindset.
Knowledge of banking products.
Strong attention to detail.

Responsibilities

Lead, coach, and develop teller staff with ongoing training.
Handle customer inquiries and resolve issues while building relationships.
Identify referral opportunities and support branch sales goals.
Oversee teller operations, cash handling, and policy compliance.
Collaborate across departments and participate in community events.

Skills

Teller experience

Leadership

Customer service

Attention to detail

Bilingual (not required)

Job description

BayCoast Bank is seeking a Customer Service Supervisor at the Dartmouth St Branch. You will lead and nurture teller staff, ensuring top-notch customer service while promoting branch goals and growth.

Get your free, confidential resume review.

or drag and drop your file here.