Branch Customer Experience Teller — Digital Engagement

M&T Bank Corporation; Northampton (MA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Retirement plan

Paid volunteer time

Job summary

M&T Bank Corporation is hiring for a branch associate position in Northampton, MA. The role focuses on delivering exceptional customer service, engaging customers in person, and guiding them through banking processes.

You will balance transactions, address issues, and connect customers with the right banking partner to meet their needs. The position emphasizes empathy, digital fluency, and risk-aware decision making within a supportive team.

Qualifications

• High school diploma or GED required.
• Minimum 6 months customer service experience.
• Experience with data entry and/or cash handling.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proactive in resolving customer requests.

Responsibilities

• Adhere to customer service standards and deliver solutions in moments that matter.
• Educate customers through digital demonstrations and identify self-service opportunities.
• Greet customers and address immediate needs through lobby engagement.
• Accurately balance and process customer transactions per Bank Policy.
• Log and address customer complaints and resolve escalated issues.
• Introduce customers to the appropriate banking partner for sales opportunities.
• Perform branch operational tasks (cash orders, vault, ATM, wires).
• Handle consumer AML/BSA/KYC related activities.
• Maintain internal controls and comply with regulatory requirements.
• Promote M&T Bank branding and a welcoming environment.

Skills

Customer service

Verbal communication

Interpersonal skills

Data entry

Cash handling

Education

High school diploma or GED

Job description

M&T Bank Corporation is hiring for a branch associate position in Northampton, MA. The role focuses on delivering exceptional customer service, engaging customers in person, and guiding them through banking processes.

You will balance transactions, address issues, and connect customers with the right banking partner to meet their needs. The position emphasizes empathy, digital fluency, and risk-aware decision making within a supportive team.