Customer Experience Teller - Digital Banking Specialist

M&T Bank; Belmont (MA); In loco; USD 28.000 - 42.000; Tempo pieno

Descrizione del lavoro

M&T Bank Belmont branch in Massachusetts seeks a customer service ambassador to provide an exceptional in-branch experience. You will handle routine transactions, greet customers, promote self-service options, and support AML/KYC duties in a fast-paced environment.

The role requires solid communication, organization, and a proactive approach to resolving customer needs, with emphasis on digital fluency and risk-aware decision making. On-site position with competitive hourly pay.

Competenze

• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to demonstrated exceptional customer service.
• Well-organized; strong time management and prioritization.
• Proficient with internet user-level technology; basic cash handling experience.

Mansioni

• Adhere to customer service standards and provide a differentiated experience.
• Educate customers through digital demonstrations and identify self-service opportunities.
• Engage in lobby management, greet customers and address immediate needs.
• Balance and process customer transactions accurately following Bank Policy.
• Own escalated account services issues and log complaints.
• Transition sales opportunities to banking partners.
• Perform branch-related operational tasks (cash ordering, vault, ATM, wires).
• Maintain customer/account records and AML/KYC processes.
• Follow compliance and risk controls; support brand and audit requirements.

Conoscenze

Verbal communication

Interpersonal skills

Customer service

Organizational skills

Time management

Prioritization

Digital literacy

Cash handling

Formazione

High school diploma or GED

Descrizione del lavoro

M&T Bank Belmont branch in Massachusetts seeks a customer service ambassador to provide an exceptional in-branch experience. You will handle routine transactions, greet customers, promote self-service options, and support AML/KYC duties in a fast-paced environment.

The role requires solid communication, organization, and a proactive approach to resolving customer needs, with emphasis on digital fluency and risk-aware decision making. On-site position with competitive hourly pay.