Branch Customer Experience Specialist

PNC Financial Services Group, Inc.; Newark (NJ); On-site; USD 41,000 - 68,000; Full time

Benefits offered by this job

Medical coverage (health/prescription)

401(k) with PNC match

Pension and stock purchase plans

Dependent care reimbursement account

Job summary

PNC Financial Services Group, Inc. in Newark, NJ seeks a Full Time Client Experience Associate within PNC's Retail organization to deliver a superior customer experience and grow customer loyalty.

Based in the Liberty Branch, this in-office role emphasizes lobby engagement, referrals to branch staff, and educating customers on digital options for banking. The position supports proactive sales through a defined process while maintaining daily branch operations, with compensation tied to a base

Qualifications

• Strong interpersonal and communication skills.
• Ability to educate customers on alternatives and opportunities.
• Proactive with problem solving and attention to detail.

Responsibilities

• Deliver a unique customer experience to improve financial wellbeing and loyalty.
• Identify banking opportunities during customer interactions and refer.
• Educate customers on options for managing financial transactions using technology.
• Apply product and procedural knowledge to solve problems.
• Support proactive sales through a defined sales process and lobby engagement.
• Ensure branch daily operations are efficient and accurate.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Newark, NJ seeks a Full Time Client Experience Associate within PNC's Retail organization to deliver a superior customer experience and grow customer loyalty.

Based in the Liberty Branch, this in-office role emphasizes lobby engagement, referrals to branch staff, and educating customers on digital options for banking. The position supports proactive sales through a defined process while maintaining daily branch operations, with compensation tied to a base