Branch Coordinator: Patient Services & Scheduling

Apria, Inc.; Kahului (HI); On-site; USD 27,000 - 35,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) Plan

Paid time off

Job summary

Accendra Health is hiring a Branch Coordinator to serve patients in person and by phone, ensuring timely order processing and accurate billing in collaboration with the branch team. The role supports obtaining plan authorizations and documentation for insurance claims.

The ideal candidate has a High School Diploma or equivalent and at least one year in a related role, with strong customer service and multitasking abilities. Office environment experience is preferred.

Qualifications

• High School Diploma or equivalent is required.
• At least one-year related work experience is required.
• Experience with multi-line phone systems is preferred.
• Two years in an office/healthcare/call center environment is a plus.

Responsibilities

• Act as first point of contact for patients arriving in person.
• Answer inbound calls and provide information to patients; troubleshoot issues and escalate when needed.
• Process branch duties: create and manage orders, verify insurance, obtain authorizations, manage faxes, and data entry.
• Gather documentation needed to bill insurance and ensure payor guidelines.
• Collect payments, reconcile receivables, and submit to lock box.
• Conduct outbound patient and referral satisfaction calls.

Skills

Organizing

Problem Solving/Analysis

Patient Focused

Teamwork

Time Management/Multi-tasking

Effective communication in person, on 

Education

High School Diploma or equivalent

Job description

Accendra Health is hiring a Branch Coordinator to serve patients in person and by phone, ensuring timely order processing and accurate billing in collaboration with the branch team. The role supports obtaining plan authorizations and documentation for insurance claims.

The ideal candidate has a High School Diploma or equivalent and at least one year in a related role, with strong customer service and multitasking abilities. Office environment experience is preferred.