Branch Coordinator - Patient Care & Scheduling

Accendra Health, Inc.; Charlottesville (VA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision care

401(k) plan

Paid time off

Short- and long-term disability

Employee assistance program

Parental leave

Domestic partner benefits

Job summary

Accendra Health, Inc. in Charlottesville, VA is seeking a Branch Coordinator to support patients by phone and in person, ensuring timely order processing and accurate insurance documentation.

You will work with the branch team to resolve issues and help maximize patients' health plan benefits. The role requires a High School Diploma or equivalent and at least one year of related experience, with strong computer skills and effective communication.

Qualifications

• High School Diploma or equivalent.
• At least one year of related work experience.
• English language proficiency in reading, writing, and speaking.

Responsibilities

• Act as first point of contact to patients arriving in person.
• Answer inbound calls from customers on a multi-line phone system and provide information.
• Process branch duties: create and manage orders, verify insurance, and schedule deliveries.
• Work with sales/referrals/patients to gather documents needed to meet insurance requirements.
• Collect payments, reconcile daily receivables, and submit to the lock box.
• Conduct outbound patient satisfaction calls and assist with device downloads or tests.

Skills

Organizing

Problem Solving/Analysis

Patient Focused

Teamwork

Time Management/Multi-tasking

Effective communication

Education

High School Diploma or equivalent

Tools

Multi-line phone system

Job description

Accendra Health, Inc. in Charlottesville, VA is seeking a Branch Coordinator to support patients by phone and in person, ensuring timely order processing and accurate insurance documentation.

You will work with the branch team to resolve issues and help maximize patients' health plan benefits. The role requires a High School Diploma or equivalent and at least one year of related experience, with strong computer skills and effective communication.