Branch Coordinator - Patient Care & Insurance Support

Apria; Houston (TX); On-site; USD 30,000 - 32,000; Full time

Job summary

Accendra Health in Houston, TX, is hiring Branch Coordinators to deliver exceptional customer service by phone and in person, processing orders, verifying insurance, and ensuring timely billing. You’ll work with patients, providers, and the branch team to gather documentation and resolve issues.

The role emphasizes organization, multi-tasking, effective communication, and teamwork in a fast-paced healthcare setting.

Qualifications

• High School Diploma or equivalent.
• At least one-year related work experience.
• Experience utilizing multi-line phone-system.
• At least two years’ experience in an office environment, healthcare setting or call center.

Responsibilities

• Act as first point of contact to patients arriving in person.
• Answer inbound calls from customers on a multi-line phone system and provide information.
• Process branch orders, verify insurance, obtain authorization as required.
• Gather documentation to bill health plans and maximize benefits.
• Collect payments and reconcile daily receivables.
• Conduct outbound satisfaction calls.
• Perform other duties as required.

Skills

Organizing

Problem Solving

Patient Focus

Teamwork

Time Mgmt

Communication

Education

High School Diploma or equivalent

Job description

Accendra Health in Houston, TX, is hiring Branch Coordinators to deliver exceptional customer service by phone and in person, processing orders, verifying insurance, and ensuring timely billing. You’ll work with patients, providers, and the branch team to gather documentation and resolve issues.

The role emphasizes organization, multi-tasking, effective communication, and teamwork in a fast-paced healthcare setting.