Branch Concierge: Hospitality Meets Digital Banking

Capital One; Plano (TX); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision + Rx

401(k) matching

Paid time off

Education assistance

Parental leave

Mental health support

Flexible spending accounts

Job summary

Capital One in Plano, TX is hiring a Branch Ambassador who blends hospitality with digital banking skills. You’ll handle high-volume transactions, educate clients on mobile apps, and help customers reach financial goals in a human-centered space.

This role emphasizes welcoming service, adaptability, and problem solving in a fast-moving environment, with benefits starting Day 1 and a competitive salary in the Plano market.

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of Retail, Sales, or Customer Service experience.
• At least 6 months of cash handling experience.

Responsibilities

• Execute high-volume cash transactions with 100% accuracy and secure handling.
• Educate clients on mobile banking, remote deposit capture, and contactless payments.
• Actively listen to uncover personal or business goals and match with digital tools or banking solutions.
• Greet customers to create a welcoming, community-focused experience while supporting branch operations.

Skills

Hospitality

Tech fluency

Precision & detail

Adaptability

Curiosity

Tools

G-Suite

Job description

Capital One in Plano, TX is hiring a Branch Ambassador who blends hospitality with digital banking skills. You’ll handle high-volume transactions, educate clients on mobile apps, and help customers reach financial goals in a human-centered space.

This role emphasizes welcoming service, adaptability, and problem solving in a fast-moving environment, with benefits starting Day 1 and a competitive salary in the Plano market.