Digital Hospitality Banker

Capital One; Upper Marlboro (MD); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Day 1 coverage

Paid time off

Education assistance

401(k) matching

Paid parental leave

Mental health support

Backup care

Job summary

Capital One is hiring Branch Ambassadors in Maryland. You will be the face of a human-centric banking experience, combining hospitality with cutting-edge digital tools to assist clients in achieving financial goals.

You’ll educate customers on mobile banking, assist with deposits and withdrawals, and ensure a welcoming, service-driven environment across locations within a 50-mile radius.

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of Retail, Sales, or Customer Service experience.
• At least 6 months of cash handling experience.

Responsibilities

• The Guardian of Trust & Accuracy: handle high-volume cash with 100% accuracy while maintaining compliance with security, audit, BSA/AML and federal standards.
• The Digital Concierge: educate clients on mobile banking, remote deposit capture, and contactless payments.
• The First-Line Consultant: listen for client needs and match them with digital tools or banking solutions.
• The Hospitality Lead: greet customers and blend efficiency with a warm, community-focused approach.

Skills

Hospitality

Tech fluency

Precision & detail

Adaptability

Curiosity

Education

High School Diploma/GED

Tools

G-Suite

Job description

Capital One is hiring Branch Ambassadors in Maryland. You will be the face of a human-centric banking experience, combining hospitality with cutting-edge digital tools to assist clients in achieving financial goals.

You’ll educate customers on mobile banking, assist with deposits and withdrawals, and ensure a welcoming, service-driven environment across locations within a 50-mile radius.